Privacy and Data Security Statement

 

Thank you for visiting CAREBOX, and for viewing this Privacy and Data Security Statement (“Statement”). This Statement applies to CAREBOX INC., and covers all CAREBOX’s products and services (collectively, the “Services”), which include our website www.carebox.global and related subdomains, our mobile applications, and all other online and offline offerings. This Statement serves to notify you about the types of personal information we collect, how we use it, who we share it with, what we do to store and protect it, and how you can exercise your privacy rights.

 

As used in this Statement, “personal information” has the meaning given to it under the law where you live, but typically refers to information that can be used to identify you as an individual; meanwhile our activities taken with respect to your personal information are referred to as “processing.”  

 

For your convenience, we’ve provided a quick summary of our processing activities below.

 

Summary of How We Handle Personal Information

 

We have two main types of users: Merchants and End Users. We offer the CAREBOX Services directly to End Users, for example when they use the CAREBOX App to protect their packages. We also work directly with Merchants to offer our Services on their respective storefronts. Our sites and apps also collect information from both End Users and Merchants automatically, which we use to analyze and advertise our Services and promote third-party products and services to End Users.

 

From Merchants, we collect your business contact and financial information, as well as the orders you ship. Meanwhile, from End Users, we collect your account and shipping information, as well as the details surrounding the packages you wish to track and protect, and any claims you make (which are then shared with Merchants). If, as a End User, you give us access to your email account, we will also scan your messages for shipment-related information. We also allow End Users to sync other third-party online marketplaces, to more efficiently track the status of their packages. 

 

Note: Merchants enter into a contract with us which is separate from this Statement and has its own terms and conditions with respect to data privacy and security of End Users’ personal information. If you are a End User and have a question regarding how a Merchant has used your personal information, you should contact that Merchant directly. This Statement applies to the personal information we collect and use on our own behalf (i.e., as a data controller).

 

Contacting Our Privacy Office

 

If you have any questions or concerns about our privacy and data security policies, procedures, and practices, including anything we say in this privacy statement, or would like to exercise your privacy rights, we encourage you to contact our Privacy Office.

 

Attention: Legal&Privacy Officer

 

Address: 1800 9th Avenue #201, Seattle, WA 98101, United States
Email: support@carebox.global

 

Changes to our Privacy Statement. We may revise this Privacy Statement from time to time in our sole discretion. If there are any material changes to this Privacy Statement, we will notify you as required by applicable law, such as by sending you an email and/or a notification within our mobile app. If you continue to use our Services after the new Privacy Statement takes effect, we will assume you have read and acknowledged the new Statement.

 

TABLE OF CONTENTS

SUMMARY OF HOW WE HANDLE PERSONAL INFORMATION

CONTACTING OUR PRIVACY OFFICE

WHAT PERSONAL INFORMATION DO WE COLLECT?

NOTE: EXTERNAL SITES, APPS, LINKS AND SOCIAL MEDIA

HOW AND WHY DO WE USE THE PERSONAL INFORMATION WE COLLECT?

WHEN / WITH WHOM DO WE SHARE PERSONAL INFORMATION?

HOW DO WE STORE AND PROTECT COLLECTED PERSONAL INFORMATION?

YOUR PRIVACY CHOICES AND RIGHTS

CHILDREN’S PRIVACY

COOKIE NOTICE

 

What Personal Information Do We Collect?

 

The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us directly, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.

 

Personal Information Collected from You Directly

 

If you choose to participate in or make use of certain activities and features available via our online and mobile resources, you will need to provide us with certain personal information about yourself. The categories of information we collect vary based on whether you are a Merchant, End User, or both.

• Merchant Accounts. To enter into a contract with us, Merchants share their full name, phone number, store URL, and annual sales volume. Merchants also provide us with their billing and payment information, and details regarding their orders, which may include Merchants’ residence(s) as part of shipping information.
• End User Accounts. When as a End User you activate our shipping protection services, whether through the CAREBOX App, on a merchant website or shopping cart, or by having a Merchant provide them automatically as part of the benefits they offer, you have the option of creating a End User account.
  • Account information. To create an account, we ask for your full name, email address and password. 
  • Optional information. We also offer the ability to upload optional information, such as a phone number, profile picture, or precise geographic information (used for recommendations for local third-party products and services). 
  • Shipment information. To track and protect your shipments, we collect your order number and related tracking information, which may include your shipping address, the contents of your package and its value, and the status of your delivery (including comments, delivery instructions, and photos of your package when delivered). 
  • Linked accounts. With your permission, we will connect your CAREBOX account with other third-party services, such an email or online marketplace account, to import tracking information for your orders automatically so you don’t have to manually enter them in.
• End User claims: you may file a claim for a package that is protected by us regardless of if you have created a End User account. To file a claim, we will require at a minimum your full name, your email address, the customer or order ID associated with your package, a form of verification (such as a government-issued ID), and any other information required to process your claim (such as photo evidence of damage to your package). We may also connect with your third-party payment processor account to send you payments for successful claims.

 

Below are some other ways you voluntarily give us your personal information as a End User, Merchant, or both:

 

• Purchases. We may collect personal information and details associated with your purchases and claims, including payment information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).
• Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, or otherwise communicate with us.
• Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.
• Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.
• Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events. 
• Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities. 
• Job Applications. We may post job openings and opportunities on our Services. If you respond to one of these postings, we may collect your personal information, such as your application, CV, cover letter, and/or any other information you provide to us. 

 

Automatically Collected Information

 

When you visit or use our Services, we may collect certain information automatically, such as your Internet protocol (IP) address, user settings, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including city-level location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as:

• the type of browser and operating system you use.
• the date and time and length of your visit.
• the pages visited, graphics viewed, and any documents downloaded.
• links to other sites you accessed from our online and mobile resources or used to navigate to our online and mobile resources.

 

Additional information about cookies and similar tracking technologies is available in our Cookie Notice.

 

Information Collected from Third Parties

 

Third-Party Services and Sources. We may obtain personal information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as an app store, a third-party login service like Google, or a social networking site like Facebook, we may collect personal information about you from that third-party application that you have made available via your privacy settings.

Likewise, if you sync your End User account with an account you have with a third-party account such as your email provider or online marketplace account, we will receive additional information from that third party. This information might include your name, email address, language preference, and profile picture, as well as details about your shipments as described above.

 

Note: External Sites, Apps, Links and Social Media

 

We maintain a presence on external social media platforms such as Twitter, Facebook, YouTube, and LinkedIn. We may further allow the community features of our online and mobile resources to connect with, or be viewable from, that external social media presence. Similarly, our online and mobile resources may contain links to other websites or apps controlled by third parties.

We are not responsible for either the content on, or the privacy practices of, social media platforms, or any third-party sites or apps to which we link. Those apps, sites, and platforms are not controlled by us and therefore have their own privacy policies and terms of use. If you have questions about how those apps, sites and platforms collect and use personal information, you should carefully read their privacy policies and contact them using the information they provide.

 

How and Why Do We Use the Personal Information We Collect?

 

We use your personal information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.

 

To Provide Our Services

We use your information to fulfill our contract with you and provide you with our Services, such as:

 

• Managing your information and accounts;
• Providing access to certain areas, functionalities, and features of our Services;
• Answering requests for customer or technical support; 
• Communicating with you about your account, activities on our Services, and policy changes;
• Processing your financial information and other payment methods for products or Services purchased;
• Processing applications if you apply for a job we post on our Services; and
• Allowing you to register for events.

 

For Administrative Purposes

 

We use your information for various administrative purposes, such as:

• Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Measuring interest and engagement in our Services; 
• Short-term, transient use, such as contextual customization of ads;
• Improving, upgrading, or enhancing our Services; 
• Developing new products and services;
• Ensuring internal quality control and safety;
• Authenticating and verifying individual identities, including requests to exercise your rights under this Privacy Statement;
• Debugging to identify and repair errors with our Services;
• Auditing relating to interactions, transactions, and other compliance activities;
• Sharing personal information with third parties as needed to provide the Services;
• Enforcing our agreements and policies; and
• Carrying out activities that are required to comply with our legal obligations.

 

To Market and Advertise our Services

 

We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law. Some of the ways we market to you include email campaigns, text messages, custom audiences advertising, and “interest-based” or “personalized advertising,” including through cross-device tracking.

If you have any questions about our marketing practices, or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time with support@carebox.global.

 

With Your Consent

 

We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.

 

When / With Whom Do We Share Personal Information?

 

We may share your personal information with third parties as described below. 

Disclosures to Provide our Services

• To other Merchants or End Users. We will communicate with Merchants regarding the details and status of claims initiated by End Users on that Merchant’s site, and likewise alert End Users when Merchants have taken action with respect to a claim filed by the End Users.

• Service Providers. We may share your personal information with our third-party service providers and vendors that assist us with the provision of our Services. This includes service providers and vendors that provide us with IT support, hosting, payment processing, customer service, and related services. This category also includes insurance brokers and carriers who are involved in the issuance of the policies used in our shipping protection services.

• Affiliates. We may share personal information with our other corporate affiliates who for our administrative purposes, IT management, or for them to provide services to you or support and supplement the Services we provide.
  
  

Disclosures to Protect Us or Others

 

We may disclose personal information to government authorities and to other third parties when compelled to do so by such government authorities, or otherwise as required or permitted by applicable law, including responding to court orders and subpoenas. We may also disclose personal information when we have reason to believe that someone is causing injury to or interference with our rights or property or harming or potentially harming other persons or property.

 

Disclosures in Connection with a Business Sale/Purchase

 

We may disclose your personal information in connection with an actual or proposed sale of substantially all of our assets, equity interests, or securities, or are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, divestiture, consolidation, or liquidation, personal information may be one of the transferred assets. 

 

How Do We Store and Protect Collected Personal Information?

 

We store information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorized access, modification or disclosure. We store the personal information we collect as described in this Privacy Statement for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, enforce our agreements, and comply with applicable laws.  We endeavor to retain all such personal information in accordance with legal requirements.

 

Despite the significant investment we’ve made in the Security Program to protect your personal information, we cannot guarantee that your personal information will be free from attempts at unauthorized access, or that loss or accidental destruction will never occur. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized access, use, disclosure, or loss of your personal information.

 

By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically, for example by posting a notice on our Services, by mail, or by sending an email to you.

 

Your Privacy Choices and Rights 

 

Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below. 

 

• Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Statement). 
• Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth here.
• Mobile Devices. We may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings within the app, or on your mobile device.
• Cookies and Personalized Advertising. You may stop or restrict the placement of Technologies on your device or remove them by using the controls we make available in our cookie banner, or adjusting your preferences as your browser or device permits.

 

Your Privacy Rights. In accordance with applicable law, you may have the right to:

 

• Obtain Access to and Portability of Your Personal Information, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information; and (iii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine readable format (also known as the “right of data portability”);
• Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information;
• Request Deletion of your personal information; 
• Request Restriction of or Object to our processing of your personal information depending on the legal rights of your jurisdiction. For example, depending on where you live, you might have the right to opt out of (i) the sale or sharing of your personal information, (ii) our use or disclosure of your sensitive personal information, and/or (iii) the processing of your personal information for purposes of (a) targeted advertising, and (b) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
• Withdraw your Consent to our processing of your personal information. Please note that your withdrawal will only take effect for future processing and will not affect the lawfulness of processing before the withdrawal.

 

If you would like to exercise any of these rights, please contact us as set forth above. We will process such requests in accordance with applicable laws.

 

Children’s Privacy

 

United States Federal law imposes special restrictions and obligations on commercial website operators who direct their operations toward and collect and use information from children under the age of 13. We take those age-related requirements very seriously and do not intend for our online and mobile resources to be used by children under the age of 18. We do not knowingly collect personal information from minors under the age of 18. If we become aware that anyone under the age of 18 has submitted personal information to us via our online and mobile resources, we will delete that information, unless we are required to keep it to protect our rights or the rights of others, and will not use it for any other purpose. We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the Internet.

 

USE OF PERSONAL INFORMATION

 

We may use or disclose the personal information we collect for the purposes above. These purposes include:

• To provide our Services to you; 
• For our administrative purposes (including security, fraud detection and protection, and improve our Services); 
• To process your requests, orders, and transactions (including provide customer service to you); 
• To Advertise and market our products and Services to you;
• With your consent; and, 
• To comply with law and enforce our rights and the rights of others. 

 

Where required under applicable law, we will not collect additional categories of personal information or use the personal information we have collected for materially different, unrelated, or incompatible purposes without first providing you notice.

 

RETENTION OF PERSONAL INFORMATION

 

We store the personal information we collect as described in our Privacy Statement for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, enforce our agreements, and comply with applicable laws, or based upon other criteria, including, but not limited to, the sensitivity and volume of such data.  Additionally, we endeavor to retain all such personal information in accordance with legal requirements.

 

COOKIE NOTICE

 

Scope of This Notice

 

We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of our Services. 

What is a Cookie?

 

A cookie is a small text file that is downloaded onto your computer or mobile device when you access a website. Cookies are designed to store your preferences and identify you across different websites in order to facilitate and enhance your experience. 

Websites can use different types of cookies including ‘first-’ and ‘third-’ party cookies and session or persistent cookies. We briefly explain those different types of cookies below:

• First-party cookies are cookies set by the website visited by a user (i.e., the website displayed at the top of the browser).
• Third-party cookies are cookies that are set by a domain other than the one being visited by a user. If you visit a website but another company sets a cookie through that website, it would be a third-party cookie.
• Session cookies allow websites to link a user’s actions during their browser session. Session cookies are temporary and remain on your device until you leave the website you are currently visiting.
• Persistent cookies, unlike session cookies, remain on a user’s device in between browser sessions and remember the user’s actions and preferences on a website or even potentially across different websites. Persistent cookies may be used to remember your preferences.

 

We also use the following:

 

• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
• APIs/SDKs. We may use third-party application program interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us as set forth in our Privacy Statement.

 

Our uses of these Technologies fall into the following general categories: 

 

• Operationally Necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, improve security, or allow you to make use of our functionality;
• Performance-Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our Services;
• Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
• Advertising- or Targeting-Related. We may use first party or third-party Technologies, including cross-device tracking, to deliver content, including ads relevant to your interests, on our Services or on third-party digital properties. 

 

We also use Technologies and other third-party tools to process analytics information. Our analytic providers include:

 

• Google Analytics. For more information about how Google uses your personal information (including for its own purposes, e.g., for profiling or linking it to other data), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.
• LinkedIn Analytics. For more information about how LinkedIn uses your personal information, please visit LinkedIn Analytics’ Privacy Policy. To learn more about how to opt-out of LinkedIn’s use of your information, please click here.
• Microsoft Clarity.  For more information about how Microsoft uses your personal information (including for its own purposes, e.g., for advertising), please visit the Microsoft Privacy Statement.  To learn more about how to opt out of Microsoft’s use of your information, please click here.
• Facebook Connect. For more information about how Facebook uses your personal information (including for its own purposes, e.g., for advertising), please visit the Meta privacy policy. For information regarding how to opt out, click here.

 

What are my Choices Regarding Cookies and Similar Technologies?

 

If you do not allow cookies to be set on your computer or device, you may be unable to access certain parts of our online and mobile resources or certain parts of our online and mobile resources may have reduced functionality.

 

Updates to This Cookie Notice

 

We reserve the right to update this Notice from time to time. Please check our online and mobile resources periodically for such updates since all information collected as described herein is subject to the Notice in place at the time of collection.