Extended Warranty FAQs

CAREBOX Extended warranty and mechanical breakdown coverage

• Covers mechanical breakdown, battery failure, and power surge
• Unlimited repairs up to the manufacturer’s suggested retail price (MSRP) of the device
• If necessary and at our discretion, you will be provided with one product replacement

After your purchase of Extended warranty, you will receive a confirm email. In the meantime the Extended warranty service take effect. Plan terms and conditions can be found here.

What do I get from an Extended warranty plan?

• CAREBOX Product Protection plans provide additional coverage for a product beyond its standard warranty, offering protection against product malfunctions or failure over prolonged usage, saving significant costs on repairs or replacements.
• Depending on the specific plan you chose, it may also cover accidental damage, which is usually not covered by the manufacturer’s warranty.

Can I cancel my Extended warranty Plan?

• Extended warranty plans will be refunded to you in full if your order is canceled prior to fulfillment. If you decide to return your product or cancel the plan, depending on the duration since your purchase, CAREBOX will issue a pro-rata refund, minus any claims that have been paid out.

Will my item be repaired or replaced?

• It depends on the specifics of your plan. However, if you hold a repair plan and we are unable to rectify the issue, we will provide a replacement at no extra cost.
• How do I file a claim? Log in to Resolution Center with the email address you used to place the order and your Order ID/policy ID, submit your claim request following our instructions, and we’ll have an expert to manually follow up with your case.